Information we collect
Your privacy is important to us. It is Applied Frameworks’ policy to respect your privacy regarding any information we may collect from you across our website, https://appliedframeworks.com, and other sites we own and operate.
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information
We may ask for personal information, such as your:
- Name
- Email
- Social media profiles
- Phone/mobile number
- Home/Mailing address
- Work address
- Payment information
This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.
How we collect information
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly, but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.
We may use your first name, the first initial of your last name, your location and\or any feedback you provide to us to create promotional and\or marketing materials about Applied Frameworks and its products. If you do not wish your personal information to be used in this way, you may contact us and we discontinue our use of this information.
We will NOT use your likeness without your prior written consent.
Data processing and storage
The personal information we collect is stored and processed in United States, or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
Request Access to Personal Data
Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.
California Consumer Privacy Act (CCPA) Statement of Rights
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access To Specific Information and Data Portability Rights
You have the right to request that Applied Frameworks disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your data access request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that Applied Frameworks delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at:
Applied Frameworks Data Controller
info@appliedframeworks.com
https://appliedframeworks.com/about/contact/
+1 877 505-3684
Request Access to Personal Data
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@appliedframeworks.com.
Third-party access to information
We use third-party services for:
- Analytics tracking
- User authentication
- Advertising and promotion
- Content marketing
- Email marketing
- Payment processing
These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.
We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
Arlo (Classroom Training)
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you, as follows:
- Arlo for operation of the on-line sales platform;
- Google Analytics for analytics and marketing;
- HubSpot for analytics and marketing;
- MailChimp for communication with course participants and marketing;
- SumoMe for communication with course participants and marketing;
- WordPress Engine for site storage;
- WooCommerce for on-line sales;
- Sucuri Security for site security;
- Scrum Alliance, Inc.®, for consideration for Scrum Alliance certifications.
- Scaled Agile, Inc.®, for consideration for SAFe certifications.
Use by the Scrum Alliance, Inc.
With respect to the Scrum Alliance, Inc. specifically, you should understand and hereby acknowledge that registrants to Applied Frameworks are seeking Scrum Alliance, Inc. certification(s). You acknowledge that Applied Frameworks must send your name and contact information, including address and email, to Scrum Alliance, Inc. in order for you to be considered for Scrum certification and for your certification, if earned, to be awarded. You also understand and hereby acknowledge that Applied Frameworks may have to send your name and contact information to Scrum Alliance, Inc. to allow Scrum Alliance, Inc. to monitor attendance at courses, and that Scrum Alliance, Inc. has a legitimate business reason for obtaining and using this information. You further understand and acknowledge that Scrum Alliance, Inc. is based in the United States and have been informed that the European Commission has not determined that the United States ensures an adequate level of protection for personal data. Upon request, you will be provided with a copy of Scrum Alliance, Inc.’s Privacy Policy and understand that it covers Scrum Alliance, Inc.’s processing of my personal information. By use of this site, you consent to the transfer, storage, and processing of my name, address, and e-mail address to and in the United States. You understand that your consent can be withdrawn at any time, but realize that Scrum Alliance, Inc. must have your personal information in order for you to maintain your certification(s).
Use by Scaled Agile, Inc.
With respect to the Scaled Agile, Inc. specifically, you should understand and hereby acknowledge that registrants to Applied Frameworks are seeking Scaled Agile, Inc. certification(s). You acknowledge that Applied Frameworks must send your name and contact information, including address and email, to Scaled Agile, Inc. in order for you to be considered for SAFe certification and for your certification, if earned, to be awarded. You also understand and hereby acknowledge that Applied Frameworks may have to send your name and contact information to Scaled Agile, Inc. to allow Scaled Agile, Inc. to monitor attendance at courses, and that Scaled Agile, Inc. has a legitimate business reason for obtaining and using this information. You further understand and acknowledge that Scaled Agile, Inc. is based in the United States and have been informed that the European Commission has not determined that the United States ensures an adequate level of protection for personal data. Upon request, you will be provided with a copy of Scaled Agile, Inc.’s Privacy Policy and understand that it covers Scaled Agile, Inc.’s processing of my personal information. By use of this site, you consent to the transfer, storage, and processing of my name, address, and e-mail address to and in the United States. You understand that your consent can be withdrawn at any time, but realize that Scaled Agile, Inc. must have your personal information in order for you to maintain your certification(s).
Cypher Learning – Matrix Learning Management System (Online Training)
We collect information about you during the course purchase process (Stripe), as well as information relating to your course progression and quiz performance.
What we collect and store
When you purchase from us, we’ll ask you to provide an email address. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Create your account for our Learning Management System (LMS)
- If you register a free account, then we will store your email address.
- We store information about you for as long as your account exists.
- We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
- We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:
- Order information such as your enrolled courses, course progress, username/email address and the personal information you share,
- Any work assignments you upload for your instructor(s) to review,
- Any comments, audio files or videos you leave for your instructor(s), and
- Any comments, audio files or videos your instructors leave for you.
What we share with others
We share information with third parties who help us provide our orders and store services to you, as follows:
- Cypher Learning – Matrix Learning Management System for operation of the on-line learning platform;
- Google Analytics for analytics and marketing;
- Kilman Diagnostics for on-line conflict resolution evaluations provided to course participants;
- MailChimp for communication with course participants and marketing;
- SumoMe for communication with course participants and marketing;
- WordPress Engine for site storage;
- Stripe for payment services/payment gateway;
- WooCommerce for on-line sales;
- Sucuri Security for site security;
- Scrum Alliance, Inc.®, for consideration for Scrum Alliance certifications and certification.
Use by the Scrum Alliance, Inc.
With respect to the Scrum Alliance, Inc. specifically, you should understand and hereby acknowledge that registrants to Applied Frameworks are seeking Scrum Alliance, Inc. certification(s). You acknowledge that Applied Frameworks must send your name and contact information, including address and email, to Scrum Alliance, Inc. in order for you to be considered for Scrum certification and for your certification, if earned, to be awarded. You also understand and hereby acknowledge that Applied Frameworks may have to send your name and contact information to Scrum Alliance, Inc. to allow Scrum Alliance, Inc. to monitor attendance at courses, and that Scrum Alliance, Inc. has a legitimate business reason for obtaining and using this information. You further understand and acknowledge that Scrum Alliance, Inc. is based in the United States and have been informed that the European Commission has not determined that the United States ensures an adequate level of protection for personal data. Upon request, you will be provided with a copy of Scrum Alliance, Inc.’s Privacy Policy and understand that it covers Scrum Alliance, Inc.’s processing of my personal information. By use of this site, you consent to the transfer, storage, and processing of my name, address, and e-mail address to and in the United States. You understand that your consent can be withdrawn at any time, but realize that Scrum Alliance, Inc. must have your personal information in order for you to maintain your certification(s).
Stripe (Shopping Cart)
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Children’s Privacy
This website does not knowingly target children, or collect personal information from children. As a parent/guardian, please contact us if you believe your child is participating in an activity involving personal information on our website, and you have not received a notification or request for consent. We do not use your supplied contact details for marketing or promotional purposes.
Limits of our policy
This privacy policy only covers Applied Frameworks’ own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on https://appliedframeworks.com/, we will notify you using the contact details saved in your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
Your rights and responsibilities
As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.
You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.
Feel free to contact us if you have any concerns or questions or to update, change, remove or transfer your personal information:
Applied Frameworks Data Controller
info@appliedframeworks.com
https://appliedframeworks.com/about/contact/
+1 877 505-3684
